Hello,
I’m Dhruwanshi Patel — a results-driven Financial Sales Representative skilled in visa documentation, sales conversion, client servicing, and transaction compliance. I blend precision and people skills to optimize operations and build lasting customer trust across finance, retail, and service sectors.
Technical Skills
Customer Support Systems
Experienced in handling in-person, phone, and email service channels, including issue escalation and SOP-driven resolution processes.
Sales Operations & Upselling
Skilled in product education, upselling techniques, promotional displays, and data-driven customer conversion strategies.
Transaction Accuracy & POS Handling
Proficient in operating POS terminals, MoFA visa systems, biometric ID tools, and postal customer apps for seamless transactions.
Documentation & Workflow Management
Advanced use of Excel, Outlook, and administrative tools for documentation, inventory logs, spoilage alerts, and workflow planning.
Data Handling & Reporting (Excel, Outlook)
Expert in SOP checklists, audit tracking, digital documentation, encrypted dispatches, and visa processing protocols.
Process Compliance & Timeliness
Trained in PCR, electrophoresis, spectrophotometry, microscopy, and sterile culture handling — used during academic and internship phases.
Non-Technical Skills
Customer Support Systems
90%
Sales Operations & Upselling
85%
Transaction Accuracy & POS Handling
88%
Documentation & Workflow Management
92%
Data Handling & Reporting (Excel, Outlook)
80%
Process Compliance & Timeliness
87%
Education
Bachelor of Science in Biotechnology
Charotar University of Science and Technology
India
Master of Science in Biotechnology
Northeastern University
Toronto, ON
experience
- Multisite Service & Training Associate
Sep 2022 – Aug 2023
Team Member
Tim Hortons
- Food Safety & Inventory Optimization Clerk
Aug 2023 – Nov 2023
Commissary Clerk
Nature’s Emporium
- Client-Focused Retail Sales Consultant
Dec 2023 – Jun 2024
Sales Representative
The Soap Tree
- Visa Operations & Compliance Specialist
Sep 2024 – Jul 2025
Operations Officer
BLS International Services
Contact
Call us
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